For all troubleshooting ensure that you are running the most current firmware versions.
To check this from your Grill Controller:
- Power the grill ON pressing the top left “Power” button on the controller.
- From the home screen press the “MENU” button in the lower left corner.
- Press the “SOFTWARE” button.
- Check that you have the most current Grill and Wi-Fi Firmware—this should appear:
GRILL FW 3.0.4
WIFI FW 1.94
If you are not up to date on either of the firmware, please contact us via our support form with the subject line “Grill Update,” “WiFi Update,” or “Full Update”.
I’m having trouble connecting to the WiFi. How can I troubleshoot?
If you are having difficulty connecting your grill to your home network, please do the following:
First, check that your Ethernet cord is plugged in. The Ethernet cable is a standard Cat 5 cable and is grey. The Ethernet Cable should be connected from the controller to the WiFi card inside the grill.
Next, please check the router security protocols. The Memphis Grill WiFi system is only compatible with the following network security protocols: WPA/WPA2 Personal, TLS, & SSL.
Last, ensure that the antenna is attached to the grill. The antenna will come inside the hardware kit and will be found in a small bag along with the bolts and other smaller grill parts. The antenna is about two inches long and is black. For the Elite and Pro models, the antenna should be installed on the upper left side of the grill. On the Advantage models, the antenna should be installed on the lower left side of the grill near the controller.
How do I reset my Memphis App password?
To view complete instructions on how to reset your Memphis App password, CLICK HERE..
How do I control the temperature on my Memphis grill?
All Memphis grills come standard with our exclusive Intelligent Temperature Control™ (ITC). Just set your desired temperature from 180 to 650 degrees (depending on the model) and the ITC will maintain the internal temperature of the grill based on the grills internal thermal sensor. No need to adjust temperature as ambient conditions change the ITC will adjust for you. The precision and dependability of the ITC allow for year-round, all-weather cooking even in the most inclement conditions.
How many pellets will my Memphis grill use?
Based on our extensive testing your Memphis grill will consume on average between 0.3 and 2.8 pounds per hour at 70˚ F, depending on the temperature setting. However your Memphis grill is controlled by our exclusive Intelligent Temperature Control™ (ITC). The ITC will vary the air and fuel rate and based on the set point and actual internal thermal sensor readings so that you can maintain consistent internal temperatures.
What type of fuel can I use in my Memphis grill?
We do recommend Memphis 100% natural wood pellets. These pellets come in 6 different flavors: Apple, Cherry, Hickory, Maple, Mesquite, and Oak.
How do I choose the appropriate pellet flavor to complement my food?
Personal preference is always the most important thing, but since the pellets impart the true wood flavor into the food, we suggest these flavors as starting points.
Apple: Ideal for pork and chicken, or a fruity flavor when baking
Cherry: Ideal for roasted chicken and pork
Hickory: Ideal for smoking ribs, ham, turkey, pork, and wild game
Maple: Ideal for low ‘n’ slow smoking
Mesquite: Ideal for chicken and wild game
Oak: Mild, wood-fired flavor. Ideal for roasting, grilling, smoking and baking.
Experiment with different flavors, individually or mix ‘n’ match to achieve your flavor preferences.
Can I store my BBQ pellets outside or under my Memphis grill?
The pellets are made of 100% natural hardwood, once compressed and dried they have a moisture content of 5%-10% and will hold their form without glues or binders. If the pellets are exposed to excessive moisture or humidity they may lose their form and cause the grill to have longer ignition times and the pellets will burn inefficiently. It is also not recommended to store the pellets close to a heat source as the bag may melt and expose the pellets to moisture. We recommend keeping your pellets in a cool dry location and preferably in a sealed container.
What type of maintenance is required on my Memphis grill?
Your Memphis grill is not a maintenance free item, as with any grill, your grill should be periodically cleaned. It is recommended that you remove any build up of food or grease from the flavorizer and grill grates after each use. A clean flavorizer will further reduce flare ups. Occasionally you will need to vacuum or bush out any build-up of ash or debris below the flavorizers in the burn chamber. Also check the air holes found in the burn pot for any blockages or build-ups. Using a wire brush, scrape off any build up or blockage. ALWAYS clean dirt and dust off all stainless steel surfaces before you begin to cook. The dirt can cook into the metal and discolor it. Dirt can be easily cleaned from stainless steel and powder coated surfaces with mild soap in warm water and a soft cloth.
My Memphis grill will not light, I get a ER-2 message, what’s wrong?
The ITC is programmed to shut down if the internal thermo sensor does not reach 175˚F within 20 minutes. Several things can affect the lighting of the grill; The hopper may be empty (Both sides of the Memphis PRO dual hopper need to be filled), If this is your initial burn the auger needs to be primed until you see or hear pellets falling into the burn pot. If your grill is stored outside, the pellets may have collected additional moisture, increasing the ignition time, or if it is very cold and windy grill may have lit, but did not run long enough to reach an internal temperature of 175˚F.
Do I need to “burn off” my Memphis grill before I cook on it?
Before cooking for the first time, we recommend that you “burn off” the grill to rid it of any foreign matter used in the manufacturing process. Remove the cooking grates and wash with a mild soap or detergent. With the grates removed, light and set the grill to 450F (in “cook mode”) with the lid down for 20 minutes. After burn off, turn the grill OFF and replace the grates. Prior to “burn-off” completely remove the plastic film on all Stainless Steel Surfaces. Failure to do so will cause the film to melt to the metal and it will be extremely difficult to remove.
Where was my Memphis grill made?
Your Memphis grill was proudly designed, engineered and made in Bloomington, MN USA!
How do I register my Memphis grill?
Warranty and Registration for your Memphis grill was enclosed in the owner’s manual or it can be found here.
How does my Memphis grill work, and it really a convection oven?
Just press the “On” button and set the temperature and your Memphis grill with ITC will do the rest. Your Memphis grill starts by feeding 100% natural wood pellets into the burn pot where they are automatically ignited, from there the ITC takes over to ensure that you consistent heat throughout your grilling cycle. The combustion fan(s) fuel the fire with the oxygen required for burning but also creates a convection oven by circulating the heated air. This air circulation or convection allows the grill to cook food faster and more evenly as hot spots in the grill are eliminated. With this true convection and indirect cooking method you have no need for a rotisserie and you can evenly bake bread 350˚F or sear a fillet at 650˚F without worry.
When my Memphis grill is in smoke mode I hear the fans cycling, is that normal?
Yes this is normal, the exclusive Intelligent Temperature Control™ (ITC) on your Memphis grill is constantly monitoring the internal thermal sensor and adjusting both the feed and air rate to maintain a consistent temperature within the grill.