Frequently Asked Questions

For specific information on Wi-Fi Setup, Wi-Fi Reconnection, and Error Code Troubleshooting, see individual pages under the Support tab.


Which Memphis Grills app is compatible with my grill?

The Memphis Grills app compatible with your grill is based on the serial number of the grill.

Grills with a serial number of 30001 and higher are compatible with the Memphis 3 app.

Grills with a serial number of 5000 to 29999 are compatible with the Memphis Grills app.

You can find the grill’s serial number under the hood of the pellet hopper–it is the set of digits following the model number. For example, if the number under the hood is VG0001S–30200, the serial number would be 30200. 


How do I control the temperature on my Memphis grill?

All Memphis grills come standard with our exclusive Intelligent Temperature Control™ (ITC). Just set your desired temperature from 180 to 650 degrees (depending on the model) and the ITC will maintain the internal temperature of the grill based on the grills internal thermal sensor. No need to adjust temperature as ambient conditions change the ITC will adjust for you. The precision and dependability of the ITC allow for year-round, all-weather cooking even in the most inclement conditions.


Should I lock my ITC3 controller display while using the grill?

It is a best practice to lock your ITC3 controller display if/when you step away from the grill to avoid unintended changes in the settings, etc. Simply touch the start button twice to lock it and once to unlock. Note that your controller display will automatically lock after 5 1/2 minutes of inactivity.


Why does my temperature probe vary from the temperature displayed on the Memphis controller?

The temperature shown on the Memphis controller display is an average cook chamber temperature, which is run through a proprietary algorithm that both emulates the six probes placed in various locations one inch above the grates and factors in the convection properties of the grill. This algorithmic system is very similar to one used in your kitchen oven, and if you set your oven to 400F and place your probe in it, you will see that there is a difference in the displayed temp vs your probe temp. If you are using a certified third-party probe, you are only measuring the temperature in one specific spot at one specific  time, which is not an accurate representation of the cook chamber temperature (or oven temperature).


How many pellets will my Memphis grill use?

Based on our extensive testing your Memphis grill will consume on average between 0.3 and 2.8 pounds per hour at 70˚ F, depending on the temperature setting. However your Memphis grill is controlled by our exclusive Intelligent Temperature Control™ (ITC). The ITC will vary the air and fuel rate and based on the set point and actual internal thermal sensor readings so that you can maintain consistent internal temperatures.


What type of fuel can I use in my Memphis grill?

We do recommend Memphis 100% natural wood pellets. These pellets come in 6 different flavors: Apple, Cherry, Hickory, Pecan, Mesquite, and Oak.


How do I choose the appropriate pellet flavor to complement my food?

Personal preference is always the most important thing, but since the pellets impart the true wood flavor into the food, we suggest these flavors as starting points.

Apple: Ideal for pork and chicken, or a fruity flavor when baking

Cherry: Ideal for roasted chicken and pork

Hickory: Ideal for smoking ribs, ham, turkey, pork, and wild game

Pecan: Light, mild smoky flavor; ideal for pork, beef, poultry and baking.

Mesquite: Ideal for chicken and wild game

Oak: Mild, wood-fired flavor. Ideal for roasting, grilling, smoking and baking.

Experiment with different flavors, individually or mix ‘n’ match to achieve your flavor preferences.


Can I store my BBQ pellets outside or under my Memphis grill?

The pellets are made of 100% natural hardwood, once compressed and dried they have a moisture content of 5%-10% and will hold their form without glues or binders. If the pellets are exposed to excessive moisture or humidity they may lose their form and cause the grill to have longer ignition times and the pellets will burn inefficiently. It is also not recommended to store the pellets close to a heat source as the bag may melt and expose the pellets to moisture. We recommend keeping your pellets in a cool dry location and preferably in a sealed container.


What type of maintenance is required on my Memphis grill?

Your Memphis grill is not a maintenance free item, as with any grill, your grill should be periodically cleaned. It is recommended that you remove any build up of food or grease from the Savorizer® and grill grates after each use. A clean Savorizer® will further reduce flare ups. Occasionally you will need to vacuum or bush out any build-up of ash or debris below the Savorizer® in the burn chamber. Also check the air holes found in the burn pot for any blockages or build-ups. Using a wire brush, scrape off any build up or blockage. ALWAYS clean dirt and dust off all stainless steel surfaces before you begin to cook. The dirt can cook into the metal and discolor it. Dirt can be easily cleaned from stainless steel and powder coated surfaces with mild soap in warm water and a soft cloth.


Do I need to “burn off” my Memphis grill before I cook on it?

Before cooking for the first time, we recommend that you “burn off” the grill to rid it of any foreign matter used in the manufacturing process. Remove the cooking grates and wash with a mild soap or detergent. With the grates removed, light and set the grill to 450F (in “cook mode”) with the lid down for 20 minutes. After burn off, turn the grill OFF and replace the grates. Prior to “burn-off” completely remove the plastic film on all Stainless Steel Surfaces. Failure to do so will cause the film to melt to the metal and it will be extremely difficult to remove.


Where was my Memphis grill made?

Your Memphis grill is still designed, engineered and tested in the USA (Bloomington, MN); however, due to continued growth and the need for greater production capacity, the manufacturing process has been moved to Asia.


How do I register my Memphis grill?

Warranty and Registration for your Memphis grill is enclosed in the owner’s manual or it can be found here.


How does my Memphis grill work, and is it really a convection oven?

Just press the “On” button and set the temperature and your Memphis grill with ITC will do the rest. Your Memphis grill starts by feeding 100% natural wood pellets into the burn pot where they are automatically ignited, from there the ITC takes over to ensure that you consistent heat throughout your grilling cycle. The combustion fan(s) fuel the fire with the oxygen required for burning but also creates a convection oven by circulating the heated air. This air circulation or convection allows the grill to cook food faster and more evenly as hot spots in the grill are eliminated. With this true convection and indirect cooking method you have no need for a rotisserie and you can evenly bake bread 350˚F or sear a fillet at 650˚F without worry.


When my Memphis grill is in smoke mode I hear the fans cycling, is that normal?

Yes this is normal, the exclusive Intelligent Temperature Control™ (ITC) on your Memphis grill is constantly monitoring the internal thermal sensor and adjusting both the feed and air rate to maintain a consistent temperature within the grill1