Contact Support

Our Support tab offers direct links to the Product Support, Product Manuals, Firmware, Wi-Fi Setup, Wi-Fi Reconnection, Error Code Troubleshooting, and FAQ sections of our website with helpful information and tips on operating your grill.

If you need additional assistance, your local dealer may be able to help, or you can contact us by completing the form below.  If you are a dealer and need to submit a Freight Claim, click the link at the bottom to download the form.

Please be sure to select Wi-Fi, Other Tech Support, or Freight Claim under the Support Request Type and include the Grill Serial # (found under the hopper lid) so that we can best assist you. The Serial # is the model of the grill followed by a 4-5-digit number.

You may also call us at 888-883-2260.

If you are a dealer requesting a Freight Claim form, click here to download.