ITC 3 Error Code Troubleshooting

For all troubleshooting ensure that you are running the most current firmware versions.

To check this from your Grill Controller:

  1. Power the grill ON pressing the top left “Power” button on the controller.
  2. From the home screen press the “MENU” button in the lower left corner.
  3. Press the “SOFTWARE” button.
  4. Check that you have the most current Grill and Wi-Fi Firmware—this should appear:

GRILL FW 4.0.0

WIFI FW 2.01

If you are not up to date on either of the firmware, please contact us via our support form with the subject line “Grill Update,” “WiFi Update,” or “Full Update”.

Error Codes

 

ER-1 Grill Overheat: The grill has overheated, possibly due to a grease fire, or excess fuel.

This most likely means that there was a grease fire in the grill due to either improper cleaning of the grill or cooking a greasy/oily food at above 400°F which is the temperature at which food byproducts combust.

If there was not a grease fire within the grill, the error could be caused by a damaged RTD or an ITC malfunction.

Ways to troubleshoot

  1. Turn the grill off and allow it to cool. If necessary, follow the procedure in the General Warning section. Clean grill interior and clear off excess fuel before restarting.
  2. Take an ohms reading of the RTD. If it is between approximately 2600 and 3320 ohms then it is a damaged RTD.
  3. If all connections and wiring have been checked and the Error 1 code does not clear after power cycling the grill, the RTD may need to be replaced. Please call or email Technical Support (888-883-2260) for more troubleshooting assistance.

 

ER-2 Failed to light: The grill has failed to ignite within the allotted 20 minutes, or will not stay lit.

Ways to troubleshoot if fails to ignite:

  1. Check the hopper for sufficient fuel.
  2. Check the burn pot for ash build-up or other obstructions.
  3. Check igniter to see if it is heating up  (igniter may need replacing)
  4. In extreme cold, grill may require additional priming to achieve ignition.
  5. Make sure the hood is closed.

Ways to troubleshoot if fails to ignite:

  1. Check the hopper for sufficient fuel.
  2. Check the burn pot for ash build-up or other obstructions.
  3. Blower not supplying the air needed to maintain a flame. Contact Technical Support (888-883-2260) for assistance.
  4. Check igniter to see if it is heating up. The igniter is used to recover the temperature if it falls below the set temperature.
  5. Make sure the hood is closed.

 

ER-3 Unplugged Before Cooldown:  The grill has power failure during operation.

An Error 3 means that the grill, for one reason or another, has lost power during the cook; the grill was either unplugged in the middle of a cook or there was a power outage.

Ways to troubleshoot

  1. Ensure that your grill is securely plugged in.
  2. Check for power failures within your home.

 

ER-4 RTD Shorted: RTD or meat probes are damaged.

This means that either in the controller, RTD (internal temperature sensor), or the meat probe there is a dead short.

Ways to troubleshoot

  1. Check resistance of RTD and meat probes
  2. Replace RTD harness, meat probe or probe jack.
  3. Contact Technical Support (888-883-2260)

 

ER-5 RTD Open: There is a malfunction with either the RTD or Meat Probe, or a wire has disconnected.

Ways to troubleshoot

  1. Check continuity of RTD and meat probes
  2. Replace RTD harness, meat probe, or probe jack
  3. Contact Technical Support (888-883-2260)

 

ER-6 CPU Overtemp: Electrical Compartment is becoming too hot for the controller

Ways to troubleshoot

  1. Verify the Auxiliary fan is spinning once the grill is put into Start Mode.
  2. If the Auxiliary fan is not working, replace it.
  3. Contact Technical Support (888-883-2260)

ER-8 Invalid Mode, Check Set Temp: ITC doesn’t reflect to selected grill mode

Ways to troubleshoot:

  1. Change the set temperature
  2. Press and hold push button for 10 seconds to reset controller

ER-9 Igniter Fault: Igniter fuse blown, igniter damaged, or break in igniter harness wires

Ways to troubleshoot:

  1. Verify continuity of igniter harness
  2. Check 4A SLO-BLO fuse for continuity
  3. Contact Technical Support (888-883-2260)

ER-10 SD Card Fault: SD card not inserted, damaged, or missing

Ways to troubleshoot:

  1. Disconnect SD card from control board and re-insert. Restart grill by unplugging and plugging back in
  2. Contact Technical Support (888-883-2260)

Grill Will Not Turn On: Grill is not properly plugged in, or a power surge has damaged one of the fuses on the ITC.

Ways to troubleshoot if grill is not properly plugged in:

  1. Ensure that your grill is plugged into a working GFCI outlet.

Ways to troubleshoot if power surge has damaged one of the fuses on the ITC.

  1. Fuse must be manually replaced. See guide in the grill’s manual.
  2. Contact Technical Support (888-883-2260)

Grill Produces Excess or Discolored Smoke: Wood pellets have absorbed excess moisture, or the burn pot is overloaded with ash build-up.

Ways to troubleshoot if pellets have absorbed excess moisture:

  1. Clear the hopper and burn pot of moist pellets, replacing them with dry pellets

Ways to troubleshoot if burn pot is overloaded with ash buildup.

  1. Check the burn pot for ash build-up or other obstructions.

Grill Will Not Achieve or Maintain Stable Temperature: Grill isn’t receiving sufficient fuel or airflow, or the burn pot is overloaded with ash build-up.

Ways to troubleshoot if grill isn’t receiving sufficient fuel:

  1. Check the hopper for sufficient fuel.
  2. Ensure both sides of the hopper are filled.
  3. Verify that auger motor is rotating.

Ways to troubleshoot if grill isn’t receiving sufficient airflow.

  1. Check to see if blower has been unplugged or has failed.
  2. Contact the dealer or Memphis Technical Support (888-883-2260) in case of blower failure.

Ways to troubleshoot if grill isn’t receiving sufficient fuel:

  1. Check the hopper for sufficient fuel.
  2. Ensure both sides of the hopper are filled.
  3. Verify that auger motor is rotating.

Ways to troubleshoot if burn pot is overloaded with ash build-up.

  1. Check the burn pot for ash build-up or other obstructions.
  2. Check to see if the blower has been unplugged or has failed.

Frequent Flare-ups are experienced: Flammable material build-up

Ways to troubleshoot:

  1. Clean out ash drawer and scrap grease off Savorizer®.

Cooking Temperatures Are Uneven: Unbalanced airflow throughout the grill

Ways to troubleshoot:

  1. Ensure that Savorizer® is installed correctly.

 

Fuse Information

Power Cable (VG1969) Fuse –Fuse Glass 250VAC 5A 5 x 20 mm