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Return and Refund Policy

Memphis Wood Fire Grills is proud of the quality of their products, but understands that from time to time a consumer may need to return a product for various reasons.

Our warranty and industry-leading customer support ensure that we will work with you to keep your purchase operating in good order. However, if you are not 100% satisfied with your MemphisGrills.com purchase, you can return the product and get a refund or credit for the price of the unit.

You may return a product for up to 30 days from the date of purchase. Grills purchased through a dealer (not directly from MemphisGrills.com) must be returned through the originating dealer.

Any product you return must be unused, in the same condition you received it, and in the original packaging.

Please contact customer support to set up your return.