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Warranty Registration

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Warranty coverage begins on the original date of purchase. Proof of original date of purchase from an authorized Hearthland Products Dealer is required to validate Warranty. Without receipt of Warranty Registration and proof of date of purchase, the warranty will begin from ship date to dealer or retailer.

Procedure for Warranty Service

  1. Complete Warranty Registration.
  2. Contact your nearest Hearthland Products Dealer for service and/or part replacement as stated under the conditions of the Warranty.
  3. Be prepared to provide the following: purchaser’s name, date of purchase, copy of dated sales receipt, model and serial number of product and an accurate description of the problem.

To review warranty for grills click here.

To review warranty for stoves click here.

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* Required Fields

Please include all four or five digits of your serial number.

We strongly recommend you first contact your nearest Hearthland Products Dealer for sales and service. If further assistance is needed call Hearthland Products Customer Service and Technical Support at 1-888-883-2260.

Questionaire

Please quickly answer the questions below to help us serve you better!

2. Decision Maker Age and Gender:

years
years

7. Grill purchases only, stove purchases skip to question 10.
What functionalities of the grill will you use and what percentage of the time?

8. Grill purchases only. Stove purchases skip to question 10.
What factors most influenced your decision to purchase this product, rate 1-5; 5 being most important.

9. Grill purchases only.
In your household, who will perform the grilling/cooking and what percentage of the time?

10. Stove Purchases Only.
What factors most influenced your decision to purchase this product, rate 1-5; 5 being most important.

  • Memphis Wood Fire Grills
  • Hearthland Pellet Stoves
  • Natures Way Flavored BBQ Pellets